Privacy & Refund Policy

This Privacy Policy discloses the practices in regards to the information collected by or on behalf of Moloney & Sons – this applies to the information collected via our website.

This Privacy Policy is not intended to limit our obligations in relation to the handling of personal information under the Privacy Act 1988 (Cth) and other applicable laws. We are committed to the protection and privacy of all individuals using our website, and aim to ensure our policy meets all relevant legal requirements to maintain your privacy.

Privacy Information

We take reasonable steps to protect the personal information we collect. We cannot ensure or warrant the security of information in transit before it reaches us. Please take reasonable and responsible steps when disclosing personal information online.

Website

You may choose to provide us with personal information by;

• acceptance and use of javascript and tracking operations, including ‘cookies’
• submission via our contact form

When you submit personal information, you consent to our use of submitted information as set out in our Privacy Policy. If a complaint or enquiry is made in regards to our website or business operations, we may use this information to assist in dealing with the complaint or enquiry. We will not sell, distribute, or give unauthorised access to the information you provide.

Google Analytics

We use a third party tracking operation (Google Analytics), which collects data relating to user interaction with our website. Data automatically collected and consolidated via Google includes, but may not be limited to;

• HTTP requests
• browser / system information
• first-party cookies

This information is used for analytical research purposes, and does not contain personal or identifying information which may constitute a breach of our user’s privacy. All subsequent action taken as a result of the collection and consolidation of this data is pursuant to Google Analytics Terms of Service. Find out more about Google Analytics and their Privacy Policy.

Mailing List

By subscribing to our mailing list, you understand that we will collect your email address using a third party system (MailChimp). The email addresses collected by MailChimp via our website may be used for marketing and communication purposes. All subsequent action taken is pursuant to MailChimp Acceptable Use Policy, and Privacy Policy. We will not sell, distribute, or give unauthorised access to the email addresses we receive.

General Enquiries

If you contact us by submitting a ‘contact form’ via our website, you understand that the information you provide will be submitted by an automated system, and forwarded to us via email. Some information may be required in order for this system to forward this message to us. If you do not wish to disclose this information, you may contact us directly.

Moloney & Sons Return & Refund Policy

Thank you for shopping at Moloney & Sons! We appreciate your business and want to ensure a positive shopping experience. This policy outlines the guidelines for returning or exchanging items you purchased from us.

Returns & Exchanges:

• We gladly accept returns and exchanges within [Number] days of your purchase date.
• Items must be returned in their original, unused, and unwashed condition with all tags attached and original packaging included.
• Proof of purchase (receipt or invoice) is required to initiate a return or exchange.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be issued to the original payment method used at the time of purchase.
• Processing time for refunds may vary depending on your bank but typically takes [Number] business days.
• Original shipping costs are non-refundable.

Exceptions:

• Discounted or sale items may not be eligible for returns or exchanges. Please refer to any specific product information for clarification.
• Items damaged due to misuse or neglect will not be accepted for return or exchange.